Store Policy

Return and Refund Policy

Thank you for shopping with We Are RGM! Because our products are uniquely made-to-order just for you, our return and refund policies differ slightly from standard retail stores. Please read the guidelines below carefully.

Damaged, Defective, or Misprinted Items

We want you to love your order! If you receive a product that is damaged, defective, or has a printing error, we will gladly offer a free replacement or a refund.

  • Timeframe: Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received.

  • What we need: Please contact us with your order number and clear photos showing the issue with the item. We will use these photos to process the claim with our printing partner.

Packages Lost in Transit

If your order hasn't arrived and you suspect it is lost in transit, we've got you covered.

  • Timeframe: Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.

  • Next steps: First, please check that your shipping address was entered correctly and check with your local post office or neighbors. If the tracking information states an order was delivered but you haven't received it, we cannot take responsibility and reship that order.

Buyer's Remorse and Size Exchanges

Because all of our products are made-to-order specifically for you once you place an order, we do not offer returns or exchanges for buyer's remorse or wrong sizes. * To avoid disappointment, we highly encourage you to review the sizing charts provided on every product page before completing your purchase.

  • If you are unsure about a size, please reach out to us prior to ordering and we will be happy to help!

Wrong Address and Unclaimed Packages

  • Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our fulfillment facility. You will be liable for the reshipment costs once we have confirmed an updated address with you.

  • Unclaimed: Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment.

How to Submit a Claim

If your issue qualifies for a return or replacement under the guidelines above, please follow these steps:

  1. Email our support team at wearergm@icloud.com

  2. Include your Order Number in the subject line.

  3. Provide a brief description of the problem.

  4. Attach clear, high-quality photos of the damaged or defective item (if applicable).

Once we receive your email, we will review your claim and get back to you within 5 business days with a resolution.